Also I will save it I have worked in customer service and I know that all you needed to do is to just say that you would really love me as a customer and ask me if I wanted to sign up for an account. The way that you handled it just made me really turned off to think that you would want $10 out of 100 just to count some half dollars. Do you realize how easy it is to count half dollars? Just seemed really lazy, unnecessary, and dismissive of a possible new customer. ✌️
Went in with $100 in half dollars and I was told that because I don't have an account they would need 10% of it as a fee. The coins were already in $10 stacks, and they already knew that. And besides even if you had to count them individually these are half dollars and it takes me about a minute and a half… Just seems pretty criminal... also I just moved back to town from out-of-state and was thinking of choosing a local bank… Not these guys!
I love them!! The customer service is always great. Being a family always on the go, accessing our accounts from afar is very important. They always return our phone calls, are always helpful, and everything works! I've only had one problem with online banking and when I called, I got a live person (no automated crap) who helped me step by step until we figured out the problem. I opened up accounts for my kids as well and the lady was so patient and friendly, it made their experience quite pleasant. Deposits are in there when they are supposed to be and electronic transactions come out promptly, which is awesome. I don't have any complaints, really. I have just consistently had good experiences with them that when a mistake happens, it doesn't bother me. :)
First National Bank is a US Bank based in Northfield, Minnesota. First National Bank is located at 1611 Honeylocust Dr, Northfield, MN 55057, USA.
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